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The ReStore Store Manager provides day-to-day
coordination and
support of ReStore operations. Supervises store staff and volunteers
in the collection and processing of donated merchandise, providing
efficient quality customer service, and daily facility management.
The
position supports the Operations Director in supporting positive
growth of the ReStore operations through improving and increasing
store donations, and marketing the ReStore operations to both donors
and customers.
Supervisor:
Operations Director
Status:
Full time, Salary, Tuesday through Saturday
The
store manager must understand and appreciate the mission of
HFH and the ReStore operation. The store manager must represent
Habitat and the Habitat ReStore in a professional manner when
dealing with donors, fellow staff members, and the general public.
Primary Duties and Responsibilities:
- Supervises day-to-day operations of the store.
- Supervises ReStore staff, volunteers, and community
service volunteers.
- Provides introduction of ReStore operations and
training to staff
and incoming volunteers/community service personnel that will be working
in the ReStore.
- Assess knowledge and skills of volunteers, assigning
duties accordingly.
- Observes volunteer interaction
with customers and insures positive interactions.
- Train staff and volunteers according to policy and
procedure
manual. Ensures compliance with policies.
- Supervises collections drivers and schedules of
donation pick-ups. Assists with scheduling issues of donations that
require immediate response. Provides quality customer service to donors.
- Supervises collection driver’s
preventative maintenance schedule
of all company vehicles.
Notifies Operations Director of needed
scheduled maintenance, repairs and safety issues.
- Ensures staff coverage of store operations. Notifies
Operations Director of request for changes in staff schedules, including
vacation or trade of regular worked schedules. Documents and notifies
Operations Director of sick and late attendance of
employees.
- Signs staff time cards and submit on time for
payroll.
- Supervises volunteers in daily housekeeping of
general office spaces (unless directed by other staff), front lobby,
cleaning of all four restrooms, meeting spaces and hallways.
- Cleaning of interior retail spaces including floors,
customer service areas, and receiving areas. Maintenance of parking
area, secured fenced areas, and grounds/landscape
Customer
Service
- Interacts with customers in a friendly, helpful
manner, finding
answers to their questions, and making their experience enjoyable.
Answers product questions, including pricing questions.
- Creates and maintains effective sales displays,
including clear and visible price signs, price tags on merchandise and
department signs. Merchandises product that showcases new donations,
quality donations, and higher valued items.
Safety
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Coordinates with the Operations Director, site safety
and security
of staff, volunteers, customers and facility. Insure property is
secure at the end of each business day in accordance to procedure
manual. Complete incident reports in case of accidents.
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